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Research ROI Case Studies ROI Case Study: Echopass
Research ROI Case Studies ROI Case Study: Echopass 
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ROI Case Study: Echopass
Outrigger Hotels and Resorts
ROI Case Studies
July 2006 - Report G31
THE BOTTOM LINE
Outrigger selected and deployed Echopass to replace its Aspect call center, enabling the company to add electronic e-mail, chat, instant messaging, and other customer communication channels to increase call center staff productivity while lowering technology costs.
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